Revolutionising Business Operations with HyperAutomation

In the rapidly evolving digital landscape of 2023, it is crucial for businesses to keep pace with the latest technological advancements to stay ahead of the competition. Hyperautomation, a dynamic blend of Robotic Process Automation (RPA), Artificial Intelligence (AI), and other digital tools, is one of the most promising and disruptive trends in this space. This article will delve into the advantages of Hyperautomation and explain why it is a vital component of any organisation seeking to revolutionise its operations.

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What is Hyperautomation?

Hyperautomation is a business-driven approach that utilises multiple technologies, platforms, or tools to identify, analyse, and automate a wide range of IT and business processes. This approach includes technologies such as robotic process automation, machine learning, and artificial intelligence to automate tasks and processes that were traditionally performed by humans. Hyperautomation is crucial in building fluid, high-performance businesses that can rapidly adapt to change.

One of the key differentiators of hyperautomation is its ability to loop humans into the process. Using collaborative intelligence, technology and humans work together.

While automation eliminates manual workloads and interventions in IT by performing processes within a computer, it has limitations, such as the inability to use unstructured data inputs to automate processes. Hyperautomation provides a holistic approach to end-to-end process automation and solves unstructured data issues, taking the benefits of automation to a new level.

Hyperautomation and automation are similar but differ in various ways.

• Automation leads to efficient operations, while hyperautomation leads to smart, efficient operations.
• Automation is task-oriented and based on RPA, while hyperautomation involves multiple technologies chained together.
• Automation is only conducted from a single platform, while hyperautomation involves a network of systems, technologies, and platforms.
• Hyperautomation can automate everything, but automation can only be applied where it's relevant.

By 2024, 65% of large organisations worldwide will have deployed some form of hyperautomation. (Gartner)

Here are some of the key benefits of HyperAutomation:

1. Increased Efficiency and Productivity: Hyperautomation can automate repetitive tasks, freeing up employees' time to focus on more critical tasks, resulting in higher productivity and efficiency. By automating end-to-end processes, HyperAutomation eliminates the need for manual intervention, reducing the chances of errors and delays.
2. Enhanced Customer Experience: By automating processes, Hyperautomation can deliver faster and more accurate responses, providing an improved customer experience. With NLP and ML, HyperAutomation can also personalise customer interactions, increasing customer satisfaction.
3. Cost Savings: Hyperautomation can help reduce operational costs by automating time-consuming and repetitive tasks, reducing the need for manual labor. By eliminating manual errors, it can also reduce the need for rework and improve resource utilisation, resulting in cost savings.
4. Improved Decision Making: Hyperautomation can provide real-time data insights and analytics, enabling businesses to make data-driven decisions quickly. By automating complex processes, it can also identify bottlenecks and optimize processes to increase efficiency.
5. Better Compliance: Hyperautomation can help businesses comply with regulations and standards by automating processes and reducing the chances of human error. By providing audit trails and real-time monitoring, it can also ensure compliance with internal policies and industry standards.

Here are some of the key findings from Salesforce 600 CIO and IT leadership automation survey research:

• 91% of organisations say that demand for automation from business teams has increased over the last two years.
• The highest demand for automation came from research and development (39%), administrative/operations (38%), customer service (33%), and marketing (26%) teams.Nearly all (96%) of respondents said that modifying and rebuilding automation is a challenge as systems and business requirements change.
• 80% of organisations say it is likely they will compound technical debt when restructuring applications and data landscapes to support automation.
• Only 44% of organisations are fully using integration and API management capabilities to help automate business processes.
• Hyperautomation is a key priority for CIOs. The survey reveals that 80% of organisations will have hyperautomation on their technology roadmap within the next 24 months.

As companies strive for seamless automated processes and experiences, Hyperautomation can help blend human-led and digital experiences, resulting in improved customer satisfaction, operational efficiency, and bottom-line results. Companies can leverage pre-built content via process flows, forms, business rules, and process visibility dashboards to automate complex tasks and free up vital internal resources.

While few companies may have achieved this level of automation maturity, any company ready to leverage automation can drive continuous intelligence and enable a culture of predictive working. Prioritising certain key activities such as process excellence, predictive insights, and elevating the value of human roles can help companies achieve their automation goals.

Investing in hyperautomation is essential for any company aspiring to become an intelligent enterprise. Seers Digital can help you discover, design, and deliver an effective hyperautomation strategy that can unlock greater efficiency, improved customer experiences, more accurate decision-making, and increased competitiveness. Contact us today to take the first step towards seamless automated processes and experiences.

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